Shipping Policy

Last updated: August 20, 2026

This Shipping Policy applies to physical products purchased through shop.pathognomonic.com.

Order Processing

In-stock physical orders are typically prepared for shipment within 3–5 business days, excluding weekends and holidays. Processing times may be longer during the initial book launch, periods of unusually high demand, or other circumstances disclosed on the applicable product page.

Products identified as preorders will ship according to the estimated shipping date displayed on the product page. Any stated publication, release, processing, or delivery date is an estimate and is not guaranteed.

Digital products do not require physical shipment. Instructions for accessing digital purchases are addressed in our Digital Product Policy.

Shipping Rates

Available shipping services and charges are displayed during checkout and are based on factors that may include the destination, package weight and dimensions, selected delivery service, and current carrier rates.

We may offer services through USPS, UPS, DHL, or another qualified carrier. The services available to a particular customer depend on the destination and the carriers that serve it.

Free or discounted shipping, when offered, will be subject to the conditions stated with the applicable promotion.

Domestic Shipping

Domestic orders are shipped using the service selected during checkout. Delivery estimates shown during checkout begin after the order has been processed and accepted by the carrier.

Carrier delivery estimates are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

International Shipping

International shipping is available to eligible destinations shown during checkout. Available services, pricing, tracking, and delivery times vary by destination.

International orders may be delayed by customs processing, local postal operations, import restrictions, severe weather, public holidays, or other circumstances outside our control.

Customers are responsible for ensuring that the products ordered may be lawfully imported into the destination country.

Duties, Import Taxes, and Customs Charges

Duties, import taxes, customs charges, brokerage fees, and related fees are not included unless checkout expressly states that they are included or prepaid.

When checkout states that duties and import taxes are included or prepaid, we will use a compatible Delivered Duty Paid service where available.

If checkout does not expressly state that duties and import taxes are included or prepaid, the shipment will generally be sent with those charges payable by the recipient. The customer is responsible for any charges assessed by the destination country, customs authority, carrier, or local delivery service.

Customs charges are determined by authorities outside our control. We cannot guarantee the amount of any duty, tax, brokerage fee, or customs charge.

A customer who refuses delivery or fails to pay required import charges may be responsible for the original shipping cost, return shipping cost, customs charges, and other unrecoverable expenses. Any available refund may be reduced by those amounts, subject to applicable law.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you need to correct an address, contact us immediately through pathognomonic.com/contact. We cannot guarantee that an address can be changed after an order has entered fulfillment.

We are not responsible for delays, failed delivery, or additional expenses caused by an incomplete or incorrect address supplied by the customer. If a package is returned because of an address error, additional shipping charges may apply before it can be resent.

Tracking

When tracking is available, the tracking number will be sent to the email address used for the order. Tracking information may take time to update after a label is created or a package is accepted by the carrier.

A tracking status indicating delivery is based on information provided by the carrier.

Delayed or Missing Shipments

Delivery estimates are not guarantees. International shipments can experience extended customs or carrier delays.

If tracking has not updated for an extended period or an order has not arrived within a reasonable time after the estimated delivery window, contact us through pathognomonic.com/contact. We will review the tracking information and, when appropriate, initiate an inquiry with the carrier.

Carrier investigations can require additional time. Replacement or refund eligibility will depend on the circumstances, carrier findings, applicable insurance, and applicable law.

Damaged Shipments

Please inspect physical products promptly after delivery. If an item arrives damaged, contact us within 7 days of delivery through pathognomonic.com/contact.

Include:

• Your order number

• A description of the damage

• Photographs of the damaged product

• Photographs of the shipping package and label

Please retain the product and packaging until the claim has been reviewed. Depending on the circumstances, we may provide a replacement, refund, or another appropriate remedy.

Split Deliveries and Mixed Orders

An order containing both physical and digital products will be fulfilled in separate ways. Digital products are delivered electronically, while physical products are shipped to the address entered during checkout.

If a physical order is divided into more than one shipment, separate tracking information may be provided.

Restrictions and Cancellations

We may cancel an order if we cannot legally or reliably ship to the destination, if required information is missing, if the item is prohibited or restricted, or if a suitable shipping service is unavailable. If we cancel an unfulfilled order, the affected payment will be refunded.

Contact

For questions about shipping or an existing order, contact us at orders@jacketmediapublishing.com

 

Digital Product Policy

Last updated: August 20, 2026

This Digital Product Policy applies to ebooks, Anki flashcard decks, downloadable files, and other digital products purchased through shop.pathognomonic.com.

Digital Delivery

Digital products are delivered electronically. No physical product will be shipped for an order containing only digital products.

After successful payment and order processing, customers receive access through one or both of the following methods:

• A download email sent to the email address used during checkout

• A download link displayed on the Thank You or Order Status page

Customers are responsible for entering a valid email address and maintaining access to that email account.

If a download email does not arrive, customers should first check their spam, junk, promotions, and filtered-email folders. Customers can request assistance through pathognomonic.com/contact.

Product Formats

The file formats included with a purchase are stated on the applicable product page. Customers are responsible for confirming that their device, software, and operating system can open the stated formats before purchasing.

An ebook purchase does not include a printed book unless the product or bundle description expressly states otherwise.

Anki Flashcard Decks

Anki flashcard decks are provided in the file format stated on the product page, generally as an .apkg file.

Anki software is not included with the purchase. Customers are responsible for obtaining compatible Anki software and confirming compatibility with their device.

Jacket Media, LLC is not responsible for the operation, pricing, availability, modification, or support of third-party Anki software. References to Anki do not imply sponsorship, endorsement, or affiliation.

Unofficial or third-party applications using the Anki name may not support all features of the deck.

Download Access

Download links are intended solely for the purchaser. Links may be subject to reasonable download, access, fraud-prevention, or security limits.

If a valid purchaser loses access to a download link or reaches an access limit, the purchaser may contact us. We may verify the order and reissue access when appropriate.

We cannot guarantee permanent hosting or indefinite availability of download links. Customers should download their files promptly and maintain a personal backup.

License and Permitted Use

Unless a separate written license states otherwise, purchasing a digital product grants the purchaser a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to use the product for the purchaser’s own educational purposes.

The purchaser may use the digital product on devices personally controlled by the purchaser and may create a reasonable personal backup.

The purchaser may not:

• Share download links or files with another person

• Upload files to a shared drive, website, file-sharing service, social network, or public repository

• Sell, rent, sublicense, lend, distribute, or commercially exploit the files

• Reproduce or distribute substantial portions of the content

• Remove copyright, attribution, or ownership notices

• Use the files to create or train a competing commercial product

• Provide institutional, classroom-wide, library-wide, or organizational access without written permission

Institutions or educators seeking group use should contact us to discuss licensing.

Refunds

Because digital products are delivered electronically and access can be provided immediately, digital purchases are generally final and non-refundable after a download link or other access has been issued.

We will review requests involving:

• A duplicate purchase

• A corrupted or technically unusable file that we cannot replace

• Delivery of the wrong digital product

• A product materially different from its description

• Another circumstance for which a refund or remedy is required by applicable law

Before requesting a refund for a technical problem, customers should contact us and allow a reasonable opportunity to provide a replacement file or resolve the access issue.

Nothing in this policy excludes or limits a consumer right that cannot lawfully be excluded or limited.

European and Other Statutory Cancellation Rights

Some jurisdictions provide cancellation or withdrawal rights for digital content. Those rights may change or end after the customer expressly requests immediate delivery and acknowledges that access or downloading begins before the ordinary cancellation period expires.

Any mandatory rights under applicable consumer law remain unaffected by this policy.

Updates and Corrections

A purchase includes the version of the digital product offered at the time of purchase.

We may correct errors, replace files, or issue updated versions. Unless expressly stated on the product page, a purchase does not guarantee access to every future edition, major revision, expansion, or separately released product.

If we replace a file associated with an existing purchase, eligible customers may receive access to the corrected file or an update notification.

Intellectual Property

All digital content remains protected by applicable copyright, trademark, and other intellectual-property laws. Purchasing a digital product transfers a limited license to use the content; it does not transfer ownership of the copyright or underlying intellectual property.

Educational and Medical Disclaimer

Pathognomonic digital products are intended for educational and informational purposes. They do not constitute medical advice, diagnosis, treatment, or a substitute for professional medical education, clinical judgment, consultation, or patient-specific care.

Medical information evolves, and errors or omissions may occur. Healthcare decisions should be based on current authoritative sources, applicable professional standards, and the judgment of qualified healthcare professionals.

Abuse and Unauthorized Distribution

We may deactivate a download link or suspend access when we reasonably believe that a file or link has been shared, redistributed, accessed fraudulently, or used in violation of this policy.

Such action does not limit any other rights or remedies available under applicable law.

Technical Support

For help with delivery or access, contact us through:

orders@jacketmediapublishing.com

Include your order number, the email address used for the order, the product involved, and a description of the problem. Do not send payment-card information.